Production

Every item is produced made to order in the order they were received, so please allow 4 – 8 weeks for the garment to be completed before shipment. Production times can vary between the volume of orders, so your order may be completed sooner than the time specified in our terms of service.  At this time, Christina is the one-woman machine for each design/pattern/sewing/wrapping/shipping of every order.  Please be patient as she multi-tasks.  We do not have a huge warehouse or manufacturer.  We appreciate your business and support of an independent fashion brand.

If you would like to know the status of your order at any time, you can email support@agashishop.com for a production update. Agashi sends out automatic emails when your order is placed, a note is placed on your order and when the order is sent out for delivery.

 

Order Emails

Once you have placed an order you will receive two emails. One will be from our Payment Portal, which is our credit card payment gateways that details the amount your credit card will be charged, along with the order number. The other email will come from christina@agashishop.com, this email will detail your entire order with all the items and descriptions, and include special promotions and offers.

Please check your SPAM folder before emailing support, as your email provider may flag our invoice as spam due to the content. You can whitelist “christina@agashishop.com” for any future orders to prevent any accidental issues with your orders not going into your inbox.

Agashi sends out automatic emails when your order is placed, when a note is placed on your order ( for example your tracking number ) and when the order is completed and sent out for delivery.

 

Shipping

All Agashi items are shipped USPS.  We are not responsible for missing packages and will not replace lost items.  Products are only shipped to the shipping address used on your invoice.  We are not responsible for incorrect mailing addresses or tracking packages sent to an incorrect address.  Please double-check that you use the correct address at checkout.

Rush Orders: If you need the item rushed PLEASE send me a message before placing the order.  There is a long queue of orders received but only domestic US orders can be shipped express.  We will create a separate Paypal invoice with Express Shipping calculated for your rushed order.  Tracking numbers are emailed separately with each order once it has been shipped.

For International Orders: Once the package has been shipped out, Agashi cannot promise or guarantee delivery dates due to customs etc. Agashi will always provide a tracking number to the email provided during checkout.  Agashi is not responsible for custom taxes on delivery.  If the package is returned to us for non-payment of custom taxes,  the customer will have to pay a second Shipping Fee to have it shipped again.  

Payments

All payments are accepted through all major credit cards.

Refunds

Agashi is unable to accept returns. We cannot offer exchanges if you purchase the incorrect size or change your mind.  Please refer to our size chart that is available under our FAQs & within the size chart tab of every product description.  If you are in-between sizes, we recommend choosing the next size down.

Agashi goes through an extensive quality control check of each item prior to shipping.  In the event of an item that arrives to you damaged or misrepresented from the product ordered, please contact support@agashishop.com as soon as you receive the order.

All sales are final. 

Additional Policies

Wholesale Orders: Please contact support@agashishop.com with all Wholesale inquiries.